Pre-orders and New Releases

Apple Launches

When apple launches new products, stock is extremely limited. You can view new apple releases at www.launch.phonetouch.co.uk and put your name down for stock when it becomes available.


Other Brand Launches

You can view new apple releases at www.launch.phonetouch.co.uk and put your name down for stock when it becomes available.


Does the 'Launch' service guarantee me the item when it's released.

No. When you register your interest, you will receive a link on the day of release to pre-order your item. Delivery varies and can take up to eight weeks to be delivered. 


Do I have to pay up front?

Not for the whole device, no. Depending on the cost of the handset, you will have to pay a deposit. The deposit is refundable should you change your mind.


Handset CostDeposit AmountCancellation OKDelivery within
£1-£150£15YesVaries
£151-£400£25YesVaries
£401-£600£35YesVaries
£600 +£45YesVaries


My new handset has been despatched, can I cancel?

Yes you can. You will have to wait until you receive the handset. Don't use the device or start it up but send it straight back to us. You must let us know within fourteen days of receiving the device that you do not wish to keep it. 


I have used the device but changed my mind. Can I return it?

If your device was brand new, sealed - we may purchase the phone from you in 'used' condition. If the device is faulty, call us to discuss returning it.